Returns, Exchanges & Refund Policy

Returns

We accept returns of unused items in their original condition within 14 days of delivery.

To request a return, please contact our customer support team via email and include:

Your order number

The item(s) you wish to return

Once your return is approved, you will receive the return instructions.

Items must be returned within 14 days after approval, in their original condition, with no signs of use.

⚠️ Personalized items (custom name/number) are non-returnable unless they arrive damaged or defective.

We offer exchanges for eligible items, subject to stock availability.

To request an exchange, please contact our support team.

If the requested item is unavailable, we will offer an alternative solution.

Once your return is received and inspected, we will process your refund within up to 14 days.

Refunds are issued via the original payment method whenever possible.

In some cases, store credit may be offered as an alternative for faster processing.

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible and the standard return process applies.

Shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer, unless:

The item is defective

The wrong item was received

If a delivery attempt is unsuccessful and the parcel is redirected to a pickup point, the customer is responsible for collecting the order.

If the parcel is not collected and is returned to us:

A reshipping fee may apply

Refunds will only be processed after the item is received back

We are not responsible for delays caused by couriers, customs, or external factors

Please ensure your shipping details are correct at checkout

Orders marked as delivered by the carrier are considered fulfilled